Data Deletion

If you messaged an education business

If you are a learner, a guardian or anyone else who exchanged messages with an education business that uses Eduprima Diary, you can ask for your data to be deleted in either of these ways:

• Ask the education business you messaged. It controls your data and can instruct us to delete it.
• Write to edu@eduprima.id with the subject "Data deletion request". Tell us the name of the business you messaged and the phone number you used.

If you are a Client

• To stop new data from reaching us, remove Eduprima Diary from your WhatsApp Business account in your Meta Business settings, under Accounts, WhatsApp accounts, Partners.
• To delete the data already stored, write to edu@eduprima.id from the email address of an administrator of your business.

What happens next

• We confirm that the request comes from the person or business the data belongs to.
• We delete the conversations, media, contact details and account data covered by the request within 30 days.
• We write back to confirm that the deletion is complete.

What we may keep